ازاى تشتغل فى شركة فودافون ومن غير ما تقدم سى فى
عن طريق 3 شركات


ايكو (فودافون – موبايلى السعودية – Te data)
واصلة (فودافون)
راية (فودافون)
شركة ايكو وشركة واصلة واتصال فودافون
بالنسبة لشركة ايكو هتروح برج التطبيقين الدور العاشر فوق نقابة التجارين هتملا ابلكشن وهتدخل الانترفيو على فكرة هما عاوزين خدمة عملاء لفودافون وموبايلى السعودية اللى فى المعادى وشركة تى اى داتا




الانترفيو سهل عبارة عن شوية اسئلة انجليزى والباقى عربى


وبالنسبة لوصلة
دا رقم حامد اتش ار واصلة (يمنع عرض أرقام الهواتف بدون أذن الإدارة)
وبالنسبة لراية
دا رقم رامى اتش ار راية (يمنع عرض أرقام الهواتف بدون أذن الإدارة)
خدمه عملاء فودافون
طيب الاسئلة:
introduce your self
why do you want to work as call center agent
what do you know about customer service
your weakness/strength points
بعد كده الكلام عربى


طيب تعال معايا نشوف انترفيو خدمة العملاء بالاجابات الصحيحة


Introduce yourself?


My name is ......., I am 25
Years old, I graduated from faculty of commerce ain shams University, Accounting department, Graduation year 2010
about my courses and training, I had studied English language course at A U C and graphic diploma at kit center for training with project grade excellent




What do you know about customer service?


-Customer service is the basic stage at any respectable company, which makes the relation between the customer and his company much better by serving him by perfect way to reach his satisfaction


What are the strength / positive points in your personality?


-I'm an organized person, dependable person, hard worker, calm, have the ability to work under stress and have the ability to solve problems
Why do you apply the customer service offer?


-Because I have personal skills qualified me for this job like "good communication skills, good listener, patient, sociable, friendly, Calm, like to help people and I have the ability to work in team work


شركة ايكو وشركة واصلة واتصال


What are the weakness / negative points in your personality?
I'm over self confident


What will you do if the customer abused you during call?


I'll be good listener to him and patient
let him to explain all the problem to me
I'll take my steps to solve this problem and following with the customer till solve it and reach his satisfaction
after that I'll take all my steps to avoid this problem in the future


What is the type of the customer service field?
By phone
Face to face
Public relationships